I just spent a little time doing this. It is a bit tedious--but intuitive. Only decision is whether to simply delete the student content, or to transfer their content and ownership of their groups over to a faculty member.
If just deleting, it goes quickly, but that may upset their faculty. So, I've just created a "transfer" folder for each faculty to hold student content and then assign ownership to faculty member placing it in the "transfer"folder. The Group content remains intact--so also have to transfer the group to the faculty now owning the content. Then able to delete the student account.
Mike Minami for organizational accounts with transient membership, like Educational institutions, it would be very helpful to provide an automated deprovisioning method to Administrator's (or the primary Admin). Perhaps -- simple clear all group ownership with drop down assignment to another user, and then a choice to delete all content or to transfer all content ownership to another user. And finally delete the user.
Currently, there are no plans for increased automation of content transfer and user removal. We have a general solution that works (although laborious) across different types of organizations. Admittedly, an organization representing a school has slightly different requirements because students come and go in groups, whereas people leave in smaller numbers in other types of organizations; thus, the transfer of user content is more easily managed.
However, I can see the merits of having some bulk ownership transfer of items and groups to a single user. I don't think we'll ever allow a choice to just delete all content in bulk. We are intentionally conservative in this respect because we don't want admins accidentally deleting content without reviewing it, because there is no undo.
I will write up bulk transferring of ownership as an enhancement. However, as we have a working solution, there's no guarantee this will be implemented.
Yes, This is a very important function for Org Admins. Especaily for large state or fed agencies (like mine). I know there is a warning, but it doesn't make it clear that it is almost impossible for an individual (that had a personal AGO acct prior) to get their prior existing content out after they leave the organization if they join with their existing Acct. I guess I'm saying that until this tool gets developed there should be a VERY explicite warning (with this example case included).
From the existing warning I realized the data would be merged with the Organizations. What I didn't understand (maybe a "Learn more" link in the warning?) is that there would be no way for me as the Admin to easily send the user away with the personal data that was merged with the Organization at the end of employment.
Again, We have high turn over (interns, OPS employees, etc) in a large (17,000+) organization so doing this on a case by case basis will be untenable.
I realize that I shoudl forve the user to create or create for then a Org specific acct (now). But I didn't learn this until I had the ugly realization too late. Just trying to help others avoid this issue in the future.
Thank you for listening. I Love the AGO service!
Hi Mike -
I am new to this thread and also trying to delete students from our organizational account for the first time.
I have gone in a deleted all of their files and folders that I can see, but I am still getting an error message: "Unable to delete member: x. Member must not own items or groups"
How can I figure out what is causing the issue? I saw someone else's problem was related to BAO access. I haven't opened that up for students so it isn't that for me.
Any other ideas on what might be the issue?
And I'd like to second the idea of coming up with a process to delete many users and their content at once. From a University's teaching perspective it becomes a management issue with keeping on top of new students and keeping the organization current.
Thanks in advance for any help you can provide!
Hello again -
I managed to find that the students I couldn't delete were owners of their own groups.
I had assumed that I would be able to see all items they owned AND all groups they owned on a single screen.
I'm now going through and looking at each individuals groups and deleting and THEN I can delete the user.
One suggestion would be a single screen where you see everything for an individual -one place to delete content(or move content from) AND delete their groups, and eventually delete them as a user.
I wish to add my name as another higher education admin user who is frustrated with the lack of 'automation of content transfer and user removal'. In the absence of GUI updates, is your team open to providing an API? Anything to save me hours of tedium.