Pop-ups not displaying in Field Maps

[MarcRabideau]

Hello, I am having a problem where my pop-ups are displaying fine in web viewer, but when I open the map in FieldMaps they are not coming up.  Has anyone experienced this? Any advice on what might be causing this issue?

[WaterDev21]

Also running into this issue. Any updates? The issue is also present in Explorer.

We are using ArcGIS Enterprise 10.9.1

Map was created in classic map viewer. No custom pop-up elements.

The layer itself is part of a group layer and is referenced from our SDE published from ArcGIS Pro.

I was able to get them to work when saving a copy of the map in the new map viewer and toggling the pop-ups off and on again. Toggling the pop-up in map viewer classic did not resolve the problem.

[Gizmo4ever]

Does anyone have a solution to this. I´m having the same problem and everything looks fine in web maps (both new viewer and classic). pop ups are enabled but if I try to access the pop up in field maps it won´t open but works fine otherwise. I had an arcade expression first that somehow disbaled my popup in fieldmaps. Fixed it and it worked for a couple of weeks and now it stopped working again and I can´t get the pop up to work for that layer. Not even if I clean the pop up. The service is from another portal instance that I don´t control, but everything looks fine and works fine, just not the pop up in fields maps.