Organizational Account Email Address Update

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12-10-2013 06:47 PM
ScottAndreasen
New Contributor
Hi,

How do ArcGIS for Organizations users update their email address? These users do not have a Global account, but instead their accounts are specific to the organization URL (xxxx.maps.arcgis.com).

We didn't see update email address in the My Profile --> Edit My Profile location. Is the update email option buried somewhere?

Thank you
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5 Replies
AndrewStauffer
Esri Regular Contributor
Hi Scott,

It is not possible to update the e-mail address for an ArcGIS Online account.

Thank you,
Andrew
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EricJackson1
New Contributor III
What do we do if that address is incorrect?
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MikeMinami
Esri Notable Contributor
For security reasons, we don't let you change your email address. If the address is incorrect, then you will need to delete the account and add a new one.

Thanks,

Mike
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JoeFlannery
Regular Contributor II
TIP: 

Add the new account first.  Then, as the AGOL Administrator, move the user's maps and items from their Old account to their New account via >Gear >Manage Items >Change Owner.  Then delete the old account.
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EricJackson1
New Contributor III
Can you explain why security reasons prevent the changing of the address?

I am an admin for our organization and as such am trusted to perform certain actions.  Can changing the email address of a organizational user be one of those trusted actions?   It is not uncommon for staff in my agency to have their email addresses changed (marital status change etc).

Eric
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