Select to view content in your preferred language

Labels are flashing/blinking in Map Viewer and Instant App

4895
53
Jump to solution
03-06-2024 06:21 AM
MillionMap
Regular Contributor

Ever since the Feb 2024 update, my labels are flashing/blinking in Map Viewer and Instant App.  They weren't doing this before.  I've sent a link to a coworker who doesn't see the flash/blink.  I've tried several things but the labels continue to do this.  Newly published items since the update are doing this as well.    

53 Replies
MillionMap
Regular Contributor

I do not see flickering.

RussRoberts
Esri Notable Contributor

Map Viewer along with other 4.x based web apps went out in a patch tonight and the flickering should be resolved. 

GeoffHodgson_FSA
Emerging Contributor

Still having the label flashing issues in ArcGIS Online Map Viewer, on a newer device

Specs below :

System Model Precision 5490

OS Name Microsoft Windows 11 Enterprise
Version 10.0.22631 Build 22631

Edge 125.0.2535.79
Chrome 125.0.6422.141

Processor Intel(R) Core(TM) Ultra 7 165H, 3800 Mhz, 16 Core(s), 22 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.2.1, 18/03/2024


Name NVIDIA RTX 3000 Ada Generation Laptop GPU
Driver Version 31.0.15.3827


Name Intel(R) Arc(TM) Graphics
Adapter RAM 128.00 MB (134,217,728 bytes)
Driver Version 31.0.101.5382

0 Kudos
ViewpointGeospatial
New Contributor

I'm still having issues as well... Any fix for this?

0 Kudos
GeoffHodgson_FSA
Emerging Contributor

Not for me ☹️
Good to hear that it is not just me with the ongoing issue, but not good that it isn't fully fixed.
I was recommended to log an issue with support and reference BUG-000165489, which I did and was told that I had to log it with local ESRI support in Australia. Did that too, and radio silence since. 
Will follow up again today, because these flashing labels are driving me batty.
UPDATE >>> made contact with ESRI Australia today - they are opening up the case again ... stay posted for further updates.

WorcesterGTSS
Regular Contributor

We are experiencing the same issue and have opened a support ticket. One thing we noticed today was that (for us at least), the issue seems to be related to graphics acceleration being turned on.

GeoffHodgson_FSA
Emerging Contributor

Thanks for the advice - we will do some testing with the graphics acceleration today.

0 Kudos
WorcesterGTSS
Regular Contributor

Another thing we're seeing is that it seems to be limited to labels that use an Arcade expression.

WorcesterGTSS
Regular Contributor

Update: we are actually noticing it in some non-Arcade labels too. 

0 Kudos
RussRoberts
Esri Notable Contributor

We will need device specs. I haven't seen any bugs reported through support since we originally resolved this one a while back. 

  • Device
  • Processor 
  • Installed RAM
  • System type 
  • OS and version + build
  • Display Adaptors

If possible check if the display adapters are the latest ones. 

0 Kudos