KML file from the web being parsed incorrectly by ArcGIS Online

[RamonMisho]

I download a KML file from the Web. I import it to GoogleMaps and both the map and the legend are displayed correctly. I add the same KML to ArcGIS online and the map looks OK but the legend entries are incorrect; they look like this "hovLane" or "icon-1899-DB4436-nodesc-normal" when the entries are supposed to show the correct highway names.

The displayed legend entries are the values of "styleUrl" in the KML (XML) file. 

Looks like ArcGIS online is not working properly when reading the KML file.

Can this be resolved#?

[RobertScheitlin__GISP]

Ramon,

   The best thing to do in this situation is to contact esri tech support about this issue.

[MichelleMathias]

Hi Ramon -

Thanks for asking your questions and welcome to the GeoNet community! I wanted to let you know that we're moving your question to the https://community.esri.com/community/gis/web-gis/arcgisonline?sr=search&searchId=b247a2ae-8b3e-4a8d-... space so our Esri and user subject matter experts can further help answer this and future questions.  So you're aware on how and where to post your questions, here's a few quick tips and reminders:

• First, use the GeoNet search (top right corner by your profile icon) to search and see if your question has already by asked/answered previously.

• If not, than we suggest reviewing the GeoNet Community Structure, to find the most relevant space to post your question. 

• The GeoNet GeoNet Help group is for questions and tips on how to use the GeoNet community platform not the Esri ArcGIS platform. Following steps 1 & 2 above will give you the best results for getting Esri product questions answered.
• This GeoNet 101 "How to Ask Questions on GeoNet" post is also a helpful guide to asking questions: https://community.esri.com/community/help-and-feedback/blog/2016/08/15/community-news-and-tips-how-t...

Thanks again for contributing and I hope this helps and let us know if you have any questions.

[KellyGerrow]

Try contacting tech support or sharing your KML layer.