Is it possible to customize the "I forgot my password" email response?

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05-31-2019 10:22 AM
ThomasColson
MVP Frequent Contributor

We enforce enterprise login for our AGOL org, but frequently new users, especially S123 and Collector users, are confused about what enterprise login means, and will usually choose "ArcGIS Login", then "I forgot my password". They then get this email:

Hello Sasquatch,

You recently requested support concerning your ArcGIS password. Please contact your administrator(s) [someone], [some one else],  or [nobody] to resolve this matter.

Thanks,
The ArcGIS Accounts Team

This is an automated email. Please do not reply.

What I'd like it to do is: 

Hello Sasquatch, 

You recently requested support concerning your ArcGIS password. Please follow the instructions at www.howtologin.com.  Please contact your administrator(s) [someone], [some one else],  or [nobody] if you continue to have problems logging in.  

Thanks, 
The ArcGIS Accounts Team 

This is an automated email. Please do not reply

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