Hosted tile layer not visible at high zoom levels

[swhitcombMCC]

I published a MrSID file as a hosted tile layer from Pro to Online. It is not visible at zoom levels closer than Street even though I seem to have all of the visibility settings correct.

In Pro, I set the visibility scale to be between City Block and House Property before publishing. 

In AGOL, I set the Visible Range in the layer's settings to go all the way to Room. 

In the Map Viewer, I set the visibility to be visible all the way to Room. But the image disappears at any level closer than Street.

What do I need to do to get this layer to show up at high zoom levels?

[RussRoberts · Accepted solution]

Do you know if the tile layer has resampling set to true? If you look at the tile layer rest endpoint from the item details page it would either be true/false. If its false the MV wont be able to resample the tiles past the generated tile range.

"resampling":true,

[swhitcombMCC]

Yes, that was the issue. I've set resampling to true, and now it works. Thanks!

[MatthewBeal]

How did you do this? I don't see a way to edit the json file. I'm having this exact same problem. 

[MatthewBeal]

I am having this same problem. How do you enable resampling? I don't see a way to edit the parameter from false to true.

[Laura]

https://support.esri.com/en-us/knowledge-base/problem-features-in-a-hosted-web-tile-layer-are-not-vi...