Error: Unable to connect to ArcGIS Online

767
3
Jump to solution
12-31-2018 11:19 AM
Highlighted
New Contributor II

I am trying to add data from ArcGIS Online from ArcMap and keep getting an error message saying Unable to connect to ArcGIS Online. I am, however, able to sign into my account from any browser I open with no problems whatsoever. I'm not sure what is happening here. I even uninstalled Mcafee.

Tags (1)
Reply
0 Kudos
1 Solution

Accepted Solutions
Highlighted
Esri Regular Contributor

Try opening ArcGIS Administrator > Advanced... > Manage Portal Connections... > what is listed here? Make sure it says https://www.arcgis.com

View solution in original post

3 Replies
Highlighted
Esri Regular Contributor

Try opening ArcGIS Administrator > Advanced... > Manage Portal Connections... > what is listed here? Make sure it says https://www.arcgis.com

View solution in original post

Highlighted
Esri Contributor

Hi Natasha,

In addition to Scott's suggestion, it's probably worthwhile to check the ArcGIS Online connection utility test for any helpful errors. To do so:

1. With ArcMap open, right-click the little globe icon in the system tray of your computer:

2. Select "Run Connection Test." Any failures there? Hopefully that can clarify what's causing the error.

-Lauren

Highlighted
New Contributor II

Hi Lauren thankyou for your response.

I did run the Connection Test and everything passed.

I restarted the computer after having uninstalling Mcafee and that seemed to do the trick here.

Perhaps it was a firewall notion.

Thankyou for your response.

~ Natasha

Reply
0 Kudos