Error: Unable to connect to ArcGIS Online

[natashamichelman]

I am trying to add data from ArcGIS Online from ArcMap and keep getting an error message saying Unable to connect to ArcGIS Online. I am, however, able to sign into my account from any browser I open with no problems whatsoever. I'm not sure what is happening here. I even uninstalled Mcafee.

[Scott_Harris · Accepted solution]

Try opening ArcGIS Administrator > Advanced... > Manage Portal Connections... > what is listed here? Make sure it says https://www.arcgis.com

[Anonymous User]

Hi Natasha,

In addition to Scott's suggestion, it's probably worthwhile to check the ArcGIS Online connection utility test for any helpful errors. To do so:

1. With ArcMap open, right-click the little globe icon in the system tray of your computer:

2. Select "Run Connection Test." Any failures there? Hopefully that can clarify what's causing the error.

-Lauren

[natashamichelman]

Hi Lauren thankyou for your response.

I did run the Connection Test and everything passed.

I restarted the computer after having uninstalling Mcafee and that seemed to do the trick here.

Perhaps it was a firewall notion.

Thankyou for your response.

~ Natasha

[CamillaBañares]

I'm having the same problem earlier. Thanks for this tips 😁

Very much appreciated