can't sign in to arcgis online through ArcMap file menu

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37
06-30-2010 12:41 PM
TimOrmsby
Esri Regular Contributor
When I try to sign in to ArcGIS Online through the ArcMap File menu (version 10.0 final), I get a Sign On Failure message that says "Unable to connect to ArcGIS Online." I can connect through my web browser with no problem.

Tim
Tags (2)
37 Replies
RebeccaStrauch__GISP
MVP Esteemed Contributor

Can you ​refresh you browser?  Exact steps to do this will depend on what browser you are using ( do a search and you should find many suggestions)

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DaleLoberger
New Contributor

I did a "Reset" on IE from one of the other replies above, but no luck. My primary browser is Chrome, however. Still unable to connect to ArcGIS Online from ArcMap (either browser works fine.) When I hit "Trouble Connecting?" It fails all of the tests (proxy server, download speed, network latency, and network route).

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AhjungKim4
Occasional Contributor II

I've tried other solutions such as deleting registry for AGOL, and also adding AGOL domains to Internet Explorer's trusted sites. None of this was a reliable solution as they only worked at times.

I've tried connecting to AGOL via https and this has been consistently working for me.

simoxu
by MVP Regular Contributor
MVP Regular Contributor

Thanks, this trick saved me

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BrandonKeller
New Contributor II

This worked for me. Thanks!

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SteveSedlock
New Contributor II

That worked for me, as well!  Thank you for posting!

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jonmartin3
New Contributor

check your firewall. i had recently done a fresh install and firewall settings were reset.

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Jean-DanielCIESLAK
New Contributor II

Hello,

I corrected this problem with the TLS Patch 1.2 patch :

https://support.esri.com/fr/download/7666

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