can't sign in to arcgis online through ArcMap file menu

[TimOrmsby]

When I try to sign in to ArcGIS Online through the ArcMap File menu (version 10.0 final), I get a Sign On Failure message that says "Unable to connect to ArcGIS Online." I can connect through my web browser with no problem.

Tim

[RebeccaStrauch__GISP]

Can you ​refresh you browser?  Exact steps to do this will depend on what browser you are using ( do a search and you should find many suggestions)

[DaleLoberger]

I did a "Reset" on IE from one of the other replies above, but no luck. My primary browser is Chrome, however. Still unable to connect to ArcGIS Online from ArcMap (either browser works fine.) When I hit "Trouble Connecting?" It fails all of the tests (proxy server, download speed, network latency, and network route).

[AhjungKim4]

I've tried other solutions such as deleting registry for AGOL, and also adding AGOL domains to Internet Explorer's trusted sites. None of this was a reliable solution as they only worked at times.

I've tried connecting to AGOL via https and this has been consistently working for me.

• Open ArcGIS Adminostrator > Advanced > Manage Portal Connections.
• You'll see http://www.arcgis.com in the list. Click on Add and enter https://www.arcgis.com/ and then Connect.
  

[simoxu]

Thanks, this trick saved me

[BrandonKeller]

This worked for me. Thanks!

[SteveSedlock]

That worked for me, as well!  Thank you for posting!

[jonmartin3]

check your firewall. i had recently done a fresh install and firewall settings were reset.

[Jean-DanielCIESLAK]

Hello,

I corrected this problem with the TLS Patch 1.2 patch :

https://support.esri.com/fr/download/7666