Attachments not Visible in ArcGIS Desktop

MichaelBowers · ‎06-21-2013

I published a feature class with attachments to ArcGIS online and added attachments (photographs--jpgs about 800 kb each) to a number of feature points. When I add the data to ArcGIS desktop standard (10.1) by dragging the published service into my map from Catalog, and select one of the points, the attachments are listed, but when I try to open them with Attachment Manager, nothing is visible. I also tried opening the online map using ArcGIS desktop from ArcGIS online (selected "Open in ArcGIS 10 for desktop"). Again I can select the same point, but the attachment cannot be viewed. The attachments can be viewed using map viewer in ArcGIS online. Does anyone have any suggestions about what the problem areas might be?

AlexeyTereshenkov · ‎06-24-2013

I am able to reproduce the problem and have no clue for the moment what could be the issue. Let's see what Esri folks can come up with. I remember that this functionality was operating fine some time earlier this year.

The error I get when trying to open a picture from the Attachment Manager is: "Can't display this picture because the file is empty". Same thing for other data files (such as .pdf) - the message says that the file was not uploaded correctly or was corrupted. I am able to access the files within ArcGIS.com viewer.

I am using ArcGIS Online for Organizations account.

JamesCrandall · ‎06-24-2013

I published a feature class with attachments to ArcGIS online and added attachments (photographs--jpgs about 800 kb each) to a number of feature points. When I add the data to ArcGIS desktop standard (10.1) by dragging the published service into my map from Catalog, and select one of the points, the attachments are listed, but when I try to open them with Attachment Manager, nothing is visible. I also tried opening the online map using ArcGIS desktop from ArcGIS online (selected "Open in ArcGIS 10 for desktop"). Again I can select the same point, but the attachment cannot be viewed. The attachments can be viewed using map viewer in ArcGIS online. Does anyone have any suggestions about what the problem areas might be?

Try using the HTML Popup in the standard tools toolbar in ArcMap 10.1 --- this will allow you to see the images if you have properly configured the popup in your AGS service.

AlexeyTereshenkov · ‎06-24-2013

James, thanks for the tips. HTML popup works just fine. This would work as a possible workaround, but I am still wondering why the same attachments cannot be seen via Attachment Manager in ArcMap.

JamesCrandall · ‎06-24-2013

James, thanks for the tips. HTML popup works just fine. This would work as a possible workaround, but I am still wondering why the same attachments cannot be seen via Attachment Manager in ArcMap.

I forgot to mention in my other post that I am also experiencing the same issue with the identify dialog missing the attachements. Perhaps the identify dialog needs to have the actual FGDB with the attachments enabled (the related table and relationship class) and available? That's the behavior of what is happening anyway, not sure.

MichaelBowers · ‎06-24-2013

I think I have tried everything you suggested. When I use the pop-up tool, I can see the attributes, but the jpg comes up as a window with the name of the jpg file with a small box with an X through it. I went into the HTML popup tab of the properties and checked the download attachment data checkbox (it was unchecked), but nothing changed. Any suggestions?

JamesCrandall · ‎06-24-2013

I think I have tried everything you suggested. When I use the pop-up tool, I can see the attributes, but the jpg comes up as a window with the name of the jpg file with a small box with an X through it. I went into the HTML popup tab of the properties and checked the download attachment data checkbox (it was unchecked), but nothing changed. Any suggestions?

I don't think that is correct. You want to check the box that says "Show feature attachments as links" when configuring the popup. Actually, I don't even see a download attachment data checkbox.

fyi: if you are expecting the image to just appear immediately after you click a feature, it won't do what you expect. You will actually have to click the link in the popup and it will open the image in a new browser window. There is no support for attachments as images in the popup itself as far as I can tell.

MichaelBowers · ‎06-25-2013

Thanks for the help. I have attached a jpeg of the HTML popup tool tab from properties on the feature service layer added to my desktop. I don't see any reference to "Show feature attachments as links". Maybe I am looking in the wrong place? Can you help.

JamesCrandall · ‎06-25-2013

Thanks for the help. I have attached a jpeg of the HTML popup tool tab from properties on the feature service layer added to my desktop. I don't see any reference to "Show feature attachments as links". Maybe I am looking in the wrong place? Can you help.

I think I may have missed the fact that you are dealing with a Feature Service -- my bad and I'm sorry to overlook that. I don't have access to working with Feature Services (yet), but I am under the impression that you should be able to do what you want and will have to look into it. Apologies for not having a direct answer and misunderstanding before! Hopefully someone can chime in with a proper answer.

TiffaneeLang · ‎01-21-2014

Hi,

Has anyone figured where the downloaded attachments go after checking that box in the HTML Pop-Up tab, "Download attachment data"?.

I've got the pop-up image square away and working through an image attribute field and the attachment manager accessible through the Attribute window-pane. I have a similar scenario (looking to download a .PDF associated with a line feature; offline and/or online). There isn't an option to designate a path and I've checked the output in my environment settings, zilch.