ArcGIS Online: Pop-up show up as mobile on desktop

[DanPrice]

Hi all !

I have users getting mobile pop-ups when they click for information using web apps on their desktop internet browser.  Maps created in AGOL with web app builder. There seems to be no rhyme or reason for certain users

or type of web browsers, or which web app they are using.  The mobile pop ups seem to come up one day, and come up as regular pop ups the next.

Anyone experience this or know a cause?  Or, better yet, a solution?

Thanks & Happy GISing!

Dan

[PaulCyr1]

My web map has to be hosted on ArcGIS online (AGOL), too much traffic to host it internally, so their does not appear to be a work around. Has anyone else found another work around for turning off "mobile popups"?

I tried the url parameter suggestion, it didn't work, in AGOL.

I don't think we can modifying java script files when the web map is hosted on AGOL.

I'll try starting a case with ESRI support.