ArcGIS Online forgot password and forgot answer to my security question

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07-31-2017 07:02 AM
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New Contributor

I have a ArcGIS Online account that i signed up for a class. I have not access the account in a while. I only remember what my user name. I tried to reset my password but the system needs the answer to my security question which i have forgotten. Is there a link to request to ESRI to reset my password and security question/ answer. 

Thanks, 

Penny

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MVP Notable Contributor

Penny,

From what I understand, those accounts are temporary and meant to be terminated once the course is over (well after six weeks or so). 

For those questions, contact GISTraining@esri.com

Tagging:

https://community.esri.com/groups/do-it-yourself-geo-apps-mooc?sr=search&searchId=64b81e44-2c4e-4bec...

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Regular Contributor

Penny, 

Contact Esri Technical Support and log a case with them for assistance on this.

~Shan

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Can I still contact ESRI support when this account was a student through Udemy from the geoapps class. I just need access to my student account that has all of my online maps content.

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Penny,

From what I understand, those accounts are temporary and meant to be terminated once the course is over (well after six weeks or so). 

For those questions, contact GISTraining@esri.com

Tagging:

https://community.esri.com/groups/do-it-yourself-geo-apps-mooc?sr=search&searchId=64b81e44-2c4e-4bec...

View solution in original post

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