"Unable to access the authentication service" while trying to add secured services.

[Maral_CanEmre]

Hi,

I have a secured map service on my ArcGIS Server 10.1. When i tried to add my secured service layer to a web map in ArcGIS Online, the username/password page prompted with no problem. However when i try to login with my credentials, I got an error massage says that "Unable to access the authentication service".

Any ideas?

[howardfoster]

I would like to respond to the last post with a comment.  No SSL or certificates are installed on my server and I can access its websites which reference secured services (and display a sign-in dialog box) just fine with Firefox but not with Internet Explorer 8 with a "unable to access the authentication service" error.  Later versions (v10) of IE seem to work fine.  -Howard

[MikeMinami]

Are your secured services behind a firewall? If so, it sounds like you are encountering the CORS support issue mentioned in my previous post. Only CORS enabled browsers will work. IE supports CORS at version 10+.

Thanks,

Mike

[Sanderten_Arve]

Hi All, Today I ran in the mentioned problem "Unable to access the authentication service" while adding a secured AGS from my internal AGS (10.2.2) server not using SSL. This AGS is using token based authentication. Worked fine with Chrome 39.0.2171.95 and Firefox 34.0.5 but NOT in IE 11. After reading this and several other posts I realized it could not be CORS related. After puzzling for several hours I found what was causing this problem with IE 11.

It turned out I had added my web servers FQDN in the 'local Intranet' 'advanced' 'sites' option of IE.

After removing this entry from the local intranet websites list it DID work fine in IE as well!.Putting this entry back broke IE again.

Sander ten Arve