AGOL Print Templates have dissappeared

[BrianLendt1]

Hello, it appears that Esri default and custom print templates have disappeared. Is this a known issue?

[ZaraMatheson]

Hi, Thanks for reporting. This should be working again.

[Crystal_Schiffbauer-Bowles]

Hi @ZaraMatheson . Thanks for getting the default print capabilities back on. Is there more clear documentation on how to get a layout file created from Pro, and added as a file (.pagx) content to ArcGIS Online and have it available for use? This is not a layout template published through an Enterprise Server, but one that is uploaded, shared to a Group... pagx isn't loading as a print template option. Appreciate the clarification and help.

[ZaraMatheson]

Hi!  You may have seen these already, but there is documentation availble  here: https://doc.arcgis.com/en/arcgis-online/administer/configure-services.htm#ESRI_SECTION2_44B600A9053F...   and in these blogs https://www.esri.com/arcgis-blog/products/arcgis-online/mapping/print-from-layout-items/  https://www.esri.com/arcgis-blog/products/arcgis-online/mapping/whats-new-in-printing-from-map-viewe...   Hopefully this helps!

[Crystal_Schiffbauer-Bowles]

Thank you, I will take a look.