AGOL is unreliable

4 weeks ago
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New Member

Had a 20 person crew out today to do a project using Field Maps to keep track of the status and mark features as completed. They get out there and the service doesn't load! ESRI must be having server issues, but of course the ArcGIS Online Health Dashboard says everything is perfect.

Seriously, what a joke. I swear every time I set this stuff up something doesn't work.

You'd think for the $25,000 we pay annually, we'd actually be able to use the hosted services when we need them.

It eventually started loading again, but it definitely soured the project and created doubt with Field Maps, but at least I can just blame everything on ESRI, which everyone is used to at this point.


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4 Replies
MVP Esteemed Contributor

Is there a question here or just a rant?  Does your application load when you have a reliable internet connection?  Could it be related to your wireless carrier?

can't wait to retire....
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MVP Esteemed Contributor

Yeah well rant on...

can't wait to retire....
New Contributor

My solution for this possible situation is to create an offline functional application. In AGOL it's even easier to do than Portal because there are already offline enabled basemaps. In Portal you have to add these basemaps. Then the workflow for the crew is to change their settings to only sync while on wifi and to download an offline area of the map where they will be working. All the edit enabled feature classes have to be registered to the same database/datastore for the map to be enabled to go offline. Once the data is collected, we sync on wifi and reconcile and post. The last little nugget is you must enable the feature service to be edited by the data owner under the "features" section of the capabilities in Arc Server Manager. It is tedious, but full proof for working in offline or suspect network environments. 

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Esri Regular Contributor

Hi @_____,

I'm sorry to hear that the beginning of the project was interrupted. If you believe you're running into a service performance issue that hasn't been posted to Status, it is recommended to contact Esri Support to report it. They can help quickly test/verify if something was going on with ArcGIS Online services. 

ArcGIS Online, including hosted feature layers, are highly scalable, resilient and support a lot of important web-based GIS work each day, worldwide. That said, ArcGIS Online does not have an 100% uptime service commitment, nor is there a performance-based Service Level Agreement (SLA). The ArcGIS Online SLA details the service commitment ArcGIS Online does offer. 

If your business case requires a higher/different SLA than ArcGIS Online can provide, it might be good to discuss some alternatives with your Account Manager. 

I hope this helps,