AGOL and Cityworks webhooks
I found more of a workaround as opposed to a solution. I spoke with folks from power engineers, who have intimate knowledge of Cityworks and who we contract to help our organization implement different aspects of CW and this is what we came up with...
The first issue we discovered that the comments that are added in the comments section of Service Requests are actually kept in a separate table and therefore need to be accessed differently. We tried several attempts to to link the comments table so when a comment was added it would automatically update the feature service on AGOL, but were unsuccessful. Due to there not being a webhook that would work when a Service Requests was simply updated we decided to use an existing field in the service request to use for comments meant for citizens that was linked to an Action Event for when service requests had a status change (see screen shot below). In our case we used a field called ProbLocation which is designed for description of the location but in this case was not being used for that purpose. While this is not ideal, I was able to get comments to come over from CW to AGOL when a service request's status is updated.
Hope this helps.
Ari
