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Allow Admins to manage Offline Map Areas

5655
22
10-29-2019 12:45 PM
Status: Open
AaronKoelker
Frequent Contributor

Our organization is large and has employee turnover, and often we need to transfer ArcGIS Online content from an employee who has left to somebody else. Also, with Enterprise accounts, we sometimes need to create a new account for someone due to email changes, and transfer over their existing content. When a web map is enabled for Collector and has Offline Map Areas created for it, admins are not able to transfer ownership of that web map (per ESRI documentation). They are also not able to view or manage those Offline Map Areas—including being able to delete them.

 

The only workaround we have found so far is to create a copy of the map and transfer ownership of that, but then the Offline Map Areas are lost, and the admin is not even able to recreate them for the new owner (though in many cases we wouldn't be able to regardless, since we are unable to see what those map areas even were to begin with).

 

Allowing admins to transfer web maps with Offline Map Areas would be ideal, but if that is impossible due to technical limitations, please consider allowing admins to at least manage the map areas of web maps they do not own (view/create/delete).

22 Comments
RM_-_EliseBowne__GISS

I did find a work around.  I have a working python script in a jupyter notebook that will move all the parts of the offline map areas and the web map to the new owner.  It is not elegant - I am not a coder, just a hack :).  I use ArcGIS Assistant to find all the pieces of the offline map areas and their individual item IDs, make a csv file with the new owner's user id and the item ids.  Upload the csv file to AGOL and then run the notebook.  The offline maps move over along with all the tile packages, vector tile packages and SQLgeodatabases.  If I had time, I planned to add something to move the files to the correct folder, and to create the csv file without human intervention.

HollyTorpey_LSA

Thanks, @tiztrain, for posting your solution. It worked for me (with the extra refresh step).

If it's that simple, surely Esri can make it possible for admins to either transfer ownership with offline areas intact or at least view and remove the offline areas. We have multiple employees making offline maps for our survey crews, and they often have offline areas. It's such a pain when someone needs a change, the owner is unavailable, and we can't easily transfer ownership to the person tasked with making the change.