Select to view content in your preferred language

Allow Admins to manage Offline Map Areas

2920
16
10-29-2019 12:45 PM
Status: Open
AaronKoelker
Frequent Contributor

Our organization is large and has employee turnover, and often we need to transfer ArcGIS Online content from an employee who has left to somebody else. Also, with Enterprise accounts, we sometimes need to create a new account for someone due to email changes, and transfer over their existing content. When a web map is enabled for Collector and has Offline Map Areas created for it, admins are not able to transfer ownership of that web map (per ESRI documentation). They are also not able to view or manage those Offline Map Areas - including being able to delete them.

 

The only workaround we have found so far is to create a copy of the map and transfer ownership of that, but then the Offline Map Areas are lost, and the admin is not even able to recreate them for the new owner (though in many cases we wouldn't be able to regardless, since we are unable to see what those map areas even were to begin with).

 

Allowing admins to transfer web maps with Offline Map Areas would be ideal, but if that is impossible due to technical limitations, please consider allowing admins to at least manage the map areas of web maps they do not own (view/create/delete).

16 Comments
JoeBullard

I see this still exists as a problem, this really needs updating to allow admins to make changes to offline areas. I appreciate there are ways to edit the underlying JSON but this should be an easier option. There are so many instances where this causes trouble, staff members leaving/taking leave etc.

Jg3197
by

Big upvote for this, it's really problematic, especially given that multiple admins can alter the map itself and the underlying layer schema. Not being able to then recreate offline areas can lead to sync and download errors.

ThomasColson

ESRI? What is the business case of not allowing item transfer if it has an offline map area associated with it? 

sredar
by

@tiztrain This seems to have worked.  BTW, if you change owner without removing the type keyword first, then add it after the map is moved it more or less doesn't work.  That is what I tried first.

tiztrain

@sredar that's a good point. I think in the instructions somewhere you need to remember to click refresh. Next time I do the workflow I will update it with an extra steps that should be included.

Jesse_WI_DNR

Curious if anyone's made a ticket with ESRI about this?  Having just worked through this it feels more like a long-lived bug than an enhancement idea to me.  I was able to move select web map items in bulk to a different owner using the GeoJob Admin tools package, but with that process as well the new owner still cannot modify previously existing offline areas.  For that, the JSON hack workaround was needed (thank you for that BTW @tiztrain !).

It might just be easier to write a python script to do a save as of the web map to a new owner then delete the old one (assuming they are okay with starting from scratch on configuring offline areas...), at least that way the inaccessible data is cleared out.