Hi all,
I have been trying to login for a bit but it says "Unable to connect to ArcGIS online, you do not have permissions to access this ressource". Any idea why. I am an admin role, I triple checked that I entered my credentials . Nothing to do.
Thanks,
Alex
Solved! Go to Solution.
Hi Alex,
Can you confirm that your user has been provisioned a Navigator license?
If so, can you give me some more details about your device? - are you using Android or iOS?
If you already have a Navigator license provisioned, and you are using Android, it's possible you are running into a known issue that we have when the Organization Setting to "Allow anonymous access to your organization's website" is unchecked. This issue is specific to Android, and we are actively working on a fix. To test if you are running into this, you could enable anonymous access to your org, and try to sign in again.
Thanks,
Heather
Hi Alex,
Can you confirm that your user has been provisioned a Navigator license?
If so, can you give me some more details about your device? - are you using Android or iOS?
If you already have a Navigator license provisioned, and you are using Android, it's possible you are running into a known issue that we have when the Organization Setting to "Allow anonymous access to your organization's website" is unchecked. This issue is specific to Android, and we are actively working on a fix. To test if you are running into this, you could enable anonymous access to your org, and try to sign in again.
Thanks,
Heather
Thanks Heather,
I did not see until you mentioned that I needed provisioned Navigator
license. So disregard my question. Sorry about that.
Thanks,
Alex
No problem, glad you are off and running.
- Heather