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GMSA's running ArcGIS Monitor Agent (2024.0)

306
6
a month ago
CharlotteNCIT
by
Emerging Contributor
a month ago

@GeoJosh  ,

 

Did the ability to use Group Managed Service accounts to run ArcGIS Monitor agents stop at 2024.0?

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6 Replies
GeoJosh
by Esri Regular Contributor
Esri Regular Contributor
3 weeks ago

@CharlotteNCIT, it did not. GMSAs are still supported.

CharlotteNCIT
by
Emerging Contributor
3 weeks ago

@GeoJosh ,

So when installing the new Agent for 2024.0 using the preexisting GMSA account that has been running the older versions it would not install. Anything you recommend checking? The GMSA account still has access to the servers and nothing has changed. 

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GeoJosh
by Esri Regular Contributor
Esri Regular Contributor
3 weeks ago

In order to be helpful, I will need more context about what you mean by "would not install". Is the installer failing? Are you seeing an error message?

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CharlotteNCIT
by
Emerging Contributor
3 weeks ago

CharlotteNCIT_0-1725891229172.png

Thats what I receive when I use the gmsa to install the Monitor Agent @GeoJosh 

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GeoJosh
by Esri Regular Contributor
Esri Regular Contributor
2 weeks ago

@CharlotteNCIT,

We are not able to reproduce this behavior in house. Two action items here:

1. Submit a case with Esri Support to investigate further.

2. Install as another account (domain or local, non-gMSA), then manually switch the service account via Windows Services if the installation is successful. =

Thanks,

Josh

CharlotteNCIT
by
Emerging Contributor
2 weeks ago

Hey @GeoJosh ,

I have already tried #2 with our original domain account and have switched over to the gmsa. The service will start but the Monitor Agent background process will not spin up.

I can easily installed 2023 or earlier and install/run the agent without any issues using the same gmsa on the same servers.

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