ArcGIS Monitor 2025.1: Service metrics not being collected

[ReeseFacendini_MadCo]

After upgrading to ArcGIS Monitor 2025.1, the service level metrics are no longer showing for any published service (hosted, map, image, etc.). I checked the observer logs and there are pages of warning logs saying "failed to determine ArcGIS Server license expiration". My ArcGIS Server license is permanent, so technically there isn't an expiration date.

Anyone else seeing this issue?

[DerekLaw]

All:

1. FYI, ArcGIS Monitor 2025.1 uses the same license file as Monitor 2025.0 - there was no license file update. This issue does not relate to the Monitor license file.

2. As far as we're aware, this issue only affects customers who have a perpetual ArcGIS Enterprise license file (it does not matter which release). If you have a term ArcGIS Enterprise license file, you are not affected.

3. We've identified the issue (based on the Tech Support cases) and the team is working on a fix. We think it's just ArcGIS Monitor Agent that needs a fix. 

Apologies for the inconvenience on this regression.

I will update this thread when I have news to share.

[anasga_81182]

Hi @ALL ,
This is absolutely a bug as when changing the license belongs to ArcGIS Server to a one which has an expiry date the observers start and the metrics start to come in. I have tested and verified it .
//Anas

[KoltWright]

Bug number that I got from ESRI Support: BUG-000181273

[PaulPetersen1]

Wow, wish I had read this thread before I tried upgrading to 2025.1! No updates or workarounds yet, I assume?

[KoltWright]

They have a fix in their development plan, but no ETA for when it will be implemented. In the meantime, the recommendation is to revert to a previous snapshot.

[DerekLaw]

All,

We have a fix for BUG-000181273 and we will be releasing the ArcGIS Monitor 2025.1.1 patch on Dec 11, 2025 - next week. It is only for ArcGIS Monitor Agent.

Thank you for your patience and apologies again for the inconvenience.