ArcGIS Monitor 2023 - Custom Notification - Status = Critical
How to set up a custom notification on a Collection where the alert status is Critical.
I have defined the Collection I want an alert on and the status under the Condition section. However, I am still receiving alerts on Warnings for the Collection.
Hello, which options do you have selected under "Operations"? I just tested this with the following configuration and it worked as expected. I triggered a warning alert and did not receive a notification. I then triggered a critical alert and received a notification.
I had the same issue - where my Custom Notification was not working as described above. It turns out the Collection was was stuck in a STATUS of "ERROR" because and underlying observer was having a problem (event though data was still being collected). Because the Collection status was ERROR, it would never change to WARNING or CRITICAL for any underlying metric that was really in a WARNING or CRITICAL state - and thus the Custom Notification did not work (because the Collection status remained in an ERROR status and never changed to CRITICAL). To resolve the issue, I had to drill down and find the Component that was in ERROR and UNREGISTER that component. In my case, it was a few HOST components that were in a permanent ERROR status. Upon doing so, the COLLECTION status changed from ERROR to NOMINAL. Then I added back the HOST components (re-registered the HOSTs) and everything started working - my COLLECTION eventually changed status from NOMINAL to WARNING or CRITICAL and I received an Email notification.
