Hello everyone,
In attempting to upgrade Monitor 2023.0 to 2023.1, we ran into an issue where the installation would fail and then rollback the installation. Our first attempt in doing this caused our ArcGIS Monitor installation location to completely disappear save for three log files in ArcGIS/Monitor/bin/:
- arcgis-monitor-server-service.err
- arcgis-monitor-server-service.out
- arcgis-monitor-server-service.wrapper
We managed to recover from a snapshot and get back up and running again. In trying to download the installer a second time, we checked the checksum and confirmed that it was correct however in trying to run through the upgrade, we were met with the same error again.
65BC35F7C463D731F690246B7FF95967D68030C3449A7793B05815F142FE7190
In looking in Event Viewer, we see the full message:
Product: ArcGIS Monitor 2023.1 -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action removeServerPassword script error -2146827864, Microsoft VBScript runtime error: Object required: 'WScript' Line 17, Column 1,
Not sure if anyone else is running into this issue with the latest installer but wanted to see if anyone else ran into issues upgrading.
Thanks.
Alex Bakhtin