'My Organization' Folders Have No Maps

[BriannaEaton]

Hi! I just installed the Creative Cloud Add-On (super excited about this release!). Once I logged in and made the map extent, I tried to add layers from 'My Organization' unsuccessfully. I can see the appropriate folders within 'My Organization', however all of my folders are empty.

In ArcGIS online, the folders have maps in them, so I should be able to see these maps in the extension. I watched the YouTube videos about tagging and I did all of that correctly. I'm wondering if anyone would know why I'm not seeing any of my maps in the extension.

Any help would be appreciated! Thanks!

[NancyMorales1]

Hi Brianna!

I'm sorry you're having issues with your maps. Can you send a screen shot of your tagging, this way we can definitely rule it out as a problem? You're certain that you added the maps to a group that has the "M4CC" tagging on it?

[NancyMorales1]

Also, when you added your tags, did you have the extension opened? If you did, then that could also be a reason. Sign out of the extension and then sign back in. If you added the tags as the extension was opened, the changes will not appear automatically on the extension. 

[BriannaEaton]

Hi Nancy - I am attaching photos of my group, one of the maps and the CC dialog window showing my folders. Thank you for your help. I have tried singing out and back in of the extension and that did not solve it.

[NancyMorales1]

Can you try to add the webmap URL into the extension under Enter ArcGIS Online item URL

[BriannaEaton]

[NancyMorales1]

hmm? Wow. 

Okay. Let me think. 

[NancyMorales1]

Can you send me the web  map URL? Is this something that can be shared publicly for now? So I can test it on my end?

[NancyMorales1]

Since you're trying to add or "see" your maps from ArcGIS Online, in the Compilation window, did you select Add Web Maps? 

[BriannaEaton]

Ahhh! I was just clicking on that button (which automatically opens the add layers dialog). I just tried right clicking on it, which allowed me to see the dropdown (I didn't know existed) and choose 'Add Web Maps'. I now see my maps!!

THANK YOU