Mac users updated to CC 2021 please note ...
With the 2021 updates to Adobe Illustrator and Adobe Photoshop, 3rd party extensions panels like the ones you use with ArcGIS Maps for Adobe Creative Cloud i.e. Sign - in, Mapboard or Compilation may some times appear to be cut or non responsive. Adobe is working with extension makers like us to figure out this issue. With Maps for Adobe Creative Cloud this behavior is observed on Mac OS devices connected to a second display monitor. Some of you might have a similar setup. It typically manifests itself when doing one of the following actions -
When singing in, if the sign – in screen is dragged from one display monitor to another.
When Mapboards and Compilation panels are open and if the workspace is changed.
When using extension with the home screen on and a new mapboard is downloaded or any document is opened.
Example:
Use this workaround while the issue gets addressed. We highly recommend Mac OS users to setup their extension and host app preferences to avoid running into this problem. Please note following 2 settings to use -
When signing in into the extension Turn ON the "Keep me signed in" checkbox to reduce the amount of interaction with the sign-in screen.
In your host apps preferences - Illustrator or Photoshop - Turn OFF the "Show The Home Screen When No Documents are Open". This setting is under "General" preferences.
Note: You may need to restart the host app if extension was already in this state.
For detailed information on the issue please see this Adobe CEP resource link. With these workarounds in place you will be able to continue using Maps for Adobe CC normally. See this to learn about the new features compatible with your 2021 Adobe apps.
Thank you.