Add-on stalls when downloading into Art Work Layers

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08-23-2017 08:40 AM
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New Contributor

I'm having trouble downloading the map data from the ArcGIS Maps for Adobe CC. I think it's because the add-on can't access my C drive to download the data to a temporary location. I get the error, "could not save webmap to local file system"

Is there a way to change the location to where the add-on downloads the information? 

I work on an enterprise computer and don't have admin rights, and therefore can't access the hard drive on the computer. 

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Esri Contributor

Are your using Windows or Mac? In Windows, the app downloads and saves your maps into your user document folder like "C:/Users/YourUserName/Documents/Adobe/", which doesn't requires an admin permission. Can you try to create folder/file in that directory to see if that works? If you doesn't have any write permission to the folder, you may talk to your system admin to find a solution. The app doesn't have an option for downloading files to a network shared folder.

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