Problem installing ArcGIS Maps for Adobe Creative Cloud

10-13-2021 04:52 AM
New Contributor

I have a MacOS Catalina, V. 10.15.7 and Adobe Cloud is always up to date but the plug-in cannot be installed. See enclosed screenshot: Hope someone can help

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Esri Contributor

Hi @ReginaHumphreys ,

For macOS, Illustrator version 25.2.3 continues to remain the latest compatible version for using the Maps for Adobe. We are in communication with teams at Adobe for a resolution to an underlying dependency issue that impact this. From a recent update in Illustrators public forums there is indication its fixed in the next update for Illustrator on macOS (Currently available in pre-release). We are watching out for availability of this in a public version upon which ArcGIS Maps for Adobe will be able to update too. Hope this helps. Thanks for the post and apologies for the delay in our response.

Madhura Phaterpekar
ArcGIS Maps for Adobe Creative Cloud team.

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