ArcGIS Desktop for Personal Use Term License & Maps for Adobe CC sign in problems

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05-04-2023 03:25 PM
MikelSavage
New Contributor III

I have recently purchased the ArcGIS Desktop for Personal Use Term License to replace the deprecated Plus License.

Inside of Illustrator I have been unsuccessful to get authenticated via the extension. Since the Plus Account is not available I have tried to select the ArcGIS Online sign-in option but I receive an error message. I am using the same credentials that I have always used.

MikelSavage_0-1683238774099.png

MikelSavage_1-1683238874636.png

It indicates: "An ArcGIS Viewer, Editor, Creator or GIS Professional user type is required for sign in."

Thank you in advance,

Mikel

 

 

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Anna_Breton
Esri Contributor

Hi @MikelSavage

What version of the extension are you currently on? If you're not on the latest version, can you try updating? Let me know if that fixes this issue. 

Best, 

Anna 

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Anna_Breton
Esri Contributor

Hi @MikelSavage

What version of the extension are you currently on? If you're not on the latest version, can you try updating? Let me know if that fixes this issue. 

Best, 

Anna 

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MikelSavage
New Contributor III
Thank you for your suggestion. I installed M4CC 3.4. With a new sign in
screen I was able to figure out that I needed to activate my new
liscense. Thank goodness I kept the emails ESRI sent to me.

I can now use Illustrator and the extension again.

Thank you again,

Mikel