Not able to enable Living Atlas Subscriber content in Portal

[Chaitanya_Ganjam]

I am unable to enable Living Atlas Subscriber content in ArcGIS Portal ( portal 10.6.1 single box installation). When I try to enable the content at Portal-->Organization --> ArcGIS Online-->Subscriber

getting the error that "The credentials you have provided are not valid or cannot be used with ArcGIS Online Living Atlas content configuration you have specified" . When I verify the developer tools response, found that i am unable to access https://XXX.domain.com/portal/portaladmin/system/content/livingatlas/validate URL and getting "UNABLE_TO_VALIDATE_ONLINE_ORG_USER , java.net.ConnectException: Connection timed out: connect" error.

I am able to access ArcGIS online with the same credentials and able to access subscriber content on ArcGIS Online.

[Anonymous User · Accepted solution]

Thank you for your inquiry. For this specific we request, we ask that you contact our customer support directly. This team can be reached at +1-888-377-4575.

Thank you.