Reporter Instant App - "Like" option not working

[ChristopherPollard]

Having issues clicking on the "like" or Thumb Icon in the Reporter Instant app.

Everything is configured in the feature layer (hosted), web map form, and in the Reporter app but currently there is no way to click on the Thumb to "like" any of the submitted comments. When I click on the thumb icon it takes me to the detailed comment for that record.

Also the thumb is missing from the detailed comment page, which should be next to the comment/feedback icon according to the this: https://www.esri.com/arcgis-blog/products/instant-apps/constituent-engagement/arcgis-instant-apps-in...

Thanks for any suggestions or tips, Chris

[SubaKrishnan]

Hi @SamanthaWright Great find. I understand this is not a great user experience and I've logged an issue and we'll be looking to fix it this in Q2.

[MartyDelgado]

Hello,

I was able to get likes/dislikes set up on my reporter app, however I am having issues with the likes/dislikes being captures. Below is a screenshot of a feature I was able to like, but if

I click back to a feature, it shows the like symbol highlighted without a number value. If I try re-clicking the like button, it will go to -1, and if I press it again it will go back to 0.

I wanted to confirm that it is set up correctly with the likes and dislikes being associated to their respective fields.

When trying to comment I also receive the error below.

[SubaKrishnan]

Hi @MartyDelgado Thank you for reaching out. I tried it and am not able to repro this issue with my apps. The like and dislike is set up correctly, but to identify the cause I'd need the app. Could you share the app with me? 

[MartyDelgado]

Thank you Suba, below is the link to the webapp.

City of Auburn CSAP ATP Feedback Tool

[SubaKrishnan]

Thanks, I'll take a look and get back. For the comment issue, are you able to add a record to the related table in the map viewer? It looks like an issue with data and not reporter app. This is the error I see in console

{
"error": {
"code": 400,
"extendedCode": -2147216100,
"message": "Unable to complete operation.",
"details": [
"Internal error during object insert. Insufficient permissions [42000:[Microsoft][ODBC Driver 17 for SQL Server][SQL Server]The EXECUTE permission was denied on the object 'i1353_get_ids', database 'SierraRegionProjects', schema 'dbo'.] [RS234313_New_Point_Relate_Table]"
]
}
}

[MartyDelgado]

Could it possibly be an issue with the message direction in the Create Relationship Class tool? I had it as None, but am thinking that it needs to be Forward?

[SubaKrishnan]

I think it should be Forward. I'm not sure if that is what is causing it. I'd suggest opening a Esri Support ticket for the permission issue. 

[SubaKrishnan]

Hi @MartyDelgado Is this an enterprise app? Could you confirm the version pls. 

[SubaKrishnan]

Hi @MartyDelgado I'm no longer able to reproduce the issue with negative number next to like button. Are you still able to? Did you try change the message direction in the class relationship for the comment issue? I'm still seeing it.