Can't Access Insights "you don't have permission to access Insights for Arc GIS"

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10-29-2017 06:13 AM
ahmed_hussiney
New Contributor III

Hi I have installed #insights, then imported a valid entitlement, and I am logged in as a level 2 user, but when I try to open Insights it show invalid redirect URL and after some researchers in GeoNet I found a solution for invalid redirect URL issue by settings app redirect URLs for both http and https , but then It keep show me "you don't have permission to access Insights for Arc GIS" although I am logged in with user who is admin and level 2 with permission for insights license, any recommendataion how to fix this ??

You don

My user permission

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ahmed_hussiney
New Contributor III

Hi All, 

I had fixed this issue by specifying both the http and https redirect URLs of insights app check the following post for more details 

Invalid redirect_uri Error: 400 

Another thing I need to highlight that some problems that we faced was show only on Internet Explorer so I recommend when you test your environment use either chrome or Firefox.

Please let me know if this fix work with you too.

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19 Replies
XanderBakker
Esri Esteemed Contributor

In Portal, did you assign a Insights licence to your user?

ahmed_hussiney
New Contributor III

 Yes I did that 

CraigCleveland
Esri Contributor

Did you find resolution to this issue?  I'm seeing the same thing, and cannot find a fix...

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WilliamDeGraw
New Contributor III

JD was getting this message today. He had the license but was set as a USER role. After I elevated him to Publisher role...screen block was removed.

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CraigCleveland
Esri Contributor

Thanks for the response Ernie.  To utilize Insights you must be an L2 user, have an Insights licensed assigned to you, and be in the publisher role.  In my case all of those things are in place, but the problem still persists...

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AravindStoryMaps
Esri Regular Contributor

Hi Ahmed & Craig, 

Sorry for the late reply to this. Are any of you still having issues with this in Insights for ArcGIS for any named users of Portal?

Thanks,

Aravind

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CraigCleveland
Esri Contributor

Yes, I've still got issues with this.  No resolution to date...

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ammaralotoom1
New Contributor

Hi All ,

Did any one solve it? I have the same issue ..

Thanks ,

Ammar

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CraigCleveland
Esri Contributor

Hey Ammar,

Unfortunately I have not been able to solve this to date.

Craig

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