OGC Services issue in Hub

[NCCGIA]

Hello Community. We have several image services that originate from our ArcGIS Enterprise Site. Each of these support Esri and all relevant OGC specifications (e.g., WMS, WFS, WCS, etc.). These are added as separate items to our AGOL account. For instance,  Imagery_2024 and Imagery_2024_wms. The map services are publicly available (i.e., no security restrictions) and shared with Hub so that they appear in the results. Every OGC item displays a "service status unknown" warning. Interestingly, the layer(s) appear in the map. This is happening not just for services we are making available, but for our partners who contribute content as well. Additionally, clicking the "Data Source" button to access the API does not pull up the capabilities document. Anyone had similar experiences? 

[BrianRollison]

Hi@NCCGIA - I didn't experience the error when viewing the dataset displayed in your post; however, I did notice a number of console errors related to invalid extent sizes (the map did initially load zoomed all the way out). Please touch base with Esri Support Services to troubleshoot further.

[NCCGIA]

Hi @BrianRollison - that's because I had manually changed the URL based on tech support (Esri Case #04032494). We just released our 2025 imagery and you can see it is indeed present (ogc-warning-msg-arcgis-hub.png).

Here is the tech support reply:

The incorrect URL was showing as follows:

• https://services.gis.nc.gov/secure/services/Imagery/Orthoimagery_2024/ImageServer
• However, the correct URL should be:
  https://services.gis.nc.gov/secure/rest/services/Imagery/Orthoimagery_2024/ImageServer

To address the issue, I suggest testing the following steps:

• Create a new web map in ArcGIS Online using the correct service URL.
• Add this new map to the Hub site and confirm that it is working properly.

However, as I mention in the case notes, manually adding “/rest” to the URL does correct the issue with the “status unknown” warning within Hub. However, I believe this is an issue for the Hub team to resolve. The WMS service hosted in Enterprise or adding an OGC service to AGOL does not contain (or even allow) “rest.” Additionally, the capabilities document that is automatically created when WMS is enabled for an image service also does not contain “rest.” Since Hub uses the source URL from the AGOL item and therefore contains no “rest” snippet in the URL, there is no way to correct the “status unknown” issue unless it is manually changed for each item which is not a sustainable workflow.

Note that this is limited to WMS only and I believe it is because Hub is treating the image service as a map and that creates the issue with building/referencing the URL behind the scenes (see the Details in the left-hand pane of ogc-warning-msg-arcgis-hub.png). WCS resources don't have this issue because they are categorized differently and are treated differently by Hub (ogc-wcs-arcgis-hub.png). 

On a related note, unless I'm missing it, it is disappointing to have to add separate items for the same image service resource so that OGC URL's  can be found in Hub. For our 4-band image services, I am having to do 3x the work to make it discoverable (Esri, WMS, WCS). It would be a big improvement and great help if these were displayed like they are for vector data (ogc-vector-msg-arcgis-hub.png)

I'll reiterate that these issues are limited to Image Services. Other types do not show the warning message and show all relevant OGC URL's correctly.