Certificate renewal failed for Hub site configured with custom domain

[Yann-EricBoyeau]

Hi,

One of our customer experiences certificate expiration for its open data Hub site.

The Hub site is configured with custom domain https://data.noumea.nc/ and it worked flawlessly for 2 years.

The certificate expired 9 days ago and we have no way to configure its renewal.

May the ArcGIS Hub team fix the issue ?

https://doc.arcgis.com/en/hub/sites/fix-a-problem.htm 

Thank you

[SydneyBohn]

Hi @Yann-EricBoyeau!

Certificate renewals should occur automatically so the behavior you're seeing is not something we would expect. Are you able to open a case with Esri Support? They would be able to help investigate the issue further. Details for contacting Support can be found here: https://support.esri.com/en/contact-tech-support

Regards,

Sydney