When an organization licenses Hub Premium and gets an additional portal for issuing Hub Community accounts to external users, the Hub Community sign in options are added to the existing screen that staff see. That creates a very confusing mix of options for both sets of users, and can lead to users in both orgs trying to sign in to or create accounts that they shouldn’t or can’t use. I propose instead that when Hub Community accounts are activated by an org, and a user accesses that Org’s content, that users first be asked how they want to sign in. For example:
That will enable the actual sign-in screen to be much simpler, and relevant. For example, only people who can actually use Facebook or Google to sign in will see those options. The same is true for Enterprise login options.
If our organization enabled Facebook and Google sign in options for Hub Community members as we would like to, the sign-in screen used for both AGOL and Community accounts would appear as shown below. Unfortunately, we have decided that we cannot enable the Facebook and Google options because of the problems it would create. Issues with the current sign-in screen include:
Another issue is that when someone creates a Hub Community account by using the email option and comes back to sign in, they have to know to choose the ArcGIS login option. But they have no idea what that is because the option they chose to create the account refers to it as a “Hub Community” account. Adding the screen proposed above would address that.
These issues are all in addition those related to Enterprise logins as addressed inImprove app sign-in experience (button naming & org-specific help)
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