Power BI ArcGIS connector fails to display basemap imagery from our Enterprise Portal

[nredendo]

Issue Details:

• When opening Power BI, a login prompt appears for ArcGIS Online (AGOL). We hit cancel, then proceed to log into our Enterprise Portal through the ArcGIS connector widget.

• Previously, we were able to select and display our custom basemap imagery without issues.

• Now the basemap imagery no longer displays for most users.

• The following error message appears in Power BI: "The basemap is unavailable or has been deleted from the server. Sign in from another visual then reset the map."

  On my computer, the basemap still displays correctly. 

• Most other users encounter the error.

• When I try opening Power BI in a private browser window or in Power BI Desktop, I also get the error. 

• No changes have been made to the basemap in the past week.

• User permissions do not appear to be the issue since I also receive the error in private browsing mode.

• Basemap does not pass the embeded/publish check

[NaZhang_Esri]

Hi @nredendo,

I'm guessing the credentials are cleared out for some users and also in a private browser. Could you please try to sign in to your portal first and view the report? Please let me know if this doesn't work. Thank you!

[nredendo]

Hello NaZhang_Esri,

Yes, I tried that, and it didn't work. I found the issue causing my problem after working with an ESRI representative. The issue was that after setting the imagery layer and the web map the imagery layer was linked to create our custom basemap to public, then validating it in PowerBI, the validation passes for the basemap with all green checks, and then I save it. When I try to view the map, it works. Even once I set the imagery layer and web map back to the sharing status of 'Organization' in Portal, it works. But this is not a good solution because: A) Our items in the portal can't be shared with the public. B) I can't set those two items to public, then save it in PowerBI and set it back to 'Organization' every time someone creates a new PowerBI report that wants to use our custom basemap imagery as the basemap.

This used to work just fine about three months ago when our items were set to 'Organization'. Please advise, ESRI was able to replicate this error too.

Thanks,

Nick

[NaZhang_Esri]

Thank you @nredendo! The representative has reached out to me and we are working to figure out what's happening.