Several people in my organization installed the ArcGIS for Excel add-on today. Two of us had no issues; the other two see a blank screen instead of the Choose an ArcGIS connection screen. In other words, they should see this:
But instead, they only see this:
Troubleshooting so far:
- I don't think it's a firewall thing since we're all on the same network and two of us were able to connect.
- Everyone has the Microsoft Access driver that is required for using Excel in ArcGIS Pro.
- The only other difference that we can think of is that the two who are successful have local admin rights on their machine and the other two don't. It seems odd that admin rights would block a simple sign-in screen, though.
Anyone have any ideas on what else we can try?
Accepted Solutions
Hi,
I assume you are using Windows OS, Office 365, and Excel desktop.
In the Excel desktop - click anywhere in the ArcGIS for the Excel panel, then the chevron Icon displays on the upper right side. In the menu, select "Attach Debugger". Then Dev tools window will open. Goto Console tab, copy all the messages, and paste those messages into this post.
Try this step/potential workaround to reload the ArcGIS Connection UI correctly on those machines where you see a blank screen. First, close all the Excel workbooks on your machine. Re-open an Excel workbook and follow this step -
In Excel Desktop, click anywhere in the ArcGIS for the Excel panel, then the chevron Icon displays on the upper right side. In the menu, select "Reload".
Reload operation might bring the ArcGIS Connection UI in the A4Excel task pane.
Or you might see this below UI. Either way Reload operation might solve the blank screen issue with A4Excel (ArcGIS for Excel).
