major BUG: app is crashing after enabling tracks (version 23.1.0 build 1402)

[CollinKleiboer]

Hi,

In version 23.1.0 (build 1402) we discovered a major bug. After enabling the tracks, the app crashes and keeps crashing. Please fix ASAP!!!

Part of the logging:

Thu Feb 23 15:40:43 GMT+01:00 2023 : [APP LIFECYCLE] - Main Activity destroyed
Thu Feb 23 15:40:43 GMT+01:00 2023 : [URLSCHEME] - Updating content uri handler: j5.i3@22d3bc8 to null
Thu Feb 23 15:40:43 GMT+01:00 2023 : [APP LIFECYCLE] - Application asked to trim memory, level :: 20
Thu Feb 23 15:40:43 GMT+01:00 2023 : [APP LIFECYCLE] - Main Activity paused
Thu Feb 23 15:40:43 GMT+01:00 2023 : [DEBUG (error)] - Uncaught exception!
com.esri.arcgisruntime.ArcGISRuntimeException: Geodatabase field not found.: level_id is not a valid field.
at com.esri.arcgisruntime.internal.jni.CoreDictionary.nativeInsert(Native Method)
at com.
Geodatabase field not found.
Thu Feb 23 15:40:43 GMT+01:00 2023 : [TRACKS] - ↓ additional info: delete temporary features failed: Parent job is Cancelling
Thu Feb 23 15:40:43 GMT+01:00 2023 : [TRACKS] - ↓ additional info: apply edits to tracks table failed: Parent job is Cancelling
Thu Feb 23 15:40:43 GMT+01:00 2023 : [TRACKS] - Failed to uploadTracks
Thu Feb 23 15:40:42 GMT+01:00 2023 : [TRACKS] - Ping tracking service

I've also attached the complete log-file.

Thanks in advance.

Regards,

Collin Kleiboer

[JakeBrownMaps]

Hello Collin,  

My name is Jake, I'm a Product Engineer on the Field Apps Team, thanks for sending along the log file. I have a few questions to help us get this figured out:

• What kind of Android device are you using?  
• Can you test with iOS?
• Are you using IPS or GPS?
• Are you enabled location sharing from the browse screen (my tracks card) or from the GPS details within a web map?
  • If from a web map, can you tell us a little bit about the layers in the web map?

Thanks-

-Jake

[CollinKleiboer]

Hi Jake,

We are using Android with GPS. It happens only on Android.

My colleague tested the iOs version (build 984) and that went well.

I'm enabling tracking from the browse screen and it crashes within seconds. It is also crashing from the gps details within the webmap.

We are using RD_NEW (28992) coord system, if that is of any help.

Regards,

Collin Kleiboer

[JakeBrownMaps]

Thanks Collin, what was the previous version of Field Maps you upgraded from?  Was it 22.4.2, or something earlier?

-JB

[CollinKleiboer]

Not exactly sure, I remember 22.4...., but not sure if it was 22.4.2 or 22.4.1

[JakeBrownMaps]

Thanks for your patience Collin, we are dialing in: are you seeing this issue on multiple Android devices, or just one (so far)?  

[JakeBrownMaps]

We think the Android devices local tracker.geodatabase failed to upgrade (hopefully a rare occurrence). 

The easy fix is to clear out Field Maps local data:

1. Close Field Maps
2. Settings -> Apps -> Field Maps -> Storage -> Clear data

The next time you open Field Maps - it will recreate the local tracker.geodatabase automatically. 

You should be good to go after that, let us know if you have any more trouble

On behalf of the Field Apps Team,

-Jake

[CollinKleiboer]

Hi Jake,

We have this issue on every device where this new version has been installed.

I've tested your preposed fix, but it still crashes.

Collin.

[JakeBrownMaps]

Hey @CollinKleiboer , what version of Enterprise are you running?

-Jake

[CollinKleiboer]

10.9.1