Labels not showing up in Field Maps

[Dong_Kun__VDOT_]

We created a Web Map using the ArcGIS online Map Viewer Classic with our Stormwater Basin points on the map. I labeled the points by their IDs, and they are showing up in the Web Map.

However, when I opened the map in Field Maps (22.2.0), the labels were not showing up.

The visibility range was set from world to room. The labels are showing up correctly in Collector. Actually, the labels were showing up before in Field Maps. This happened recently. We did update our Stormwater Basin fs 2 weeks ago. Link to the fs.

I also tried creating a new map using the new Map Viewer, but the labels were still not showing up in Field Maps. 

Any help would be greatly appreciated!

[AmeWunderle]

I'm having the same issue. Map I created a few weeks ago, the labels show up (created in Map Viewer, not classic). Created a new map with the same parameters and settings but the labels don't show up in the offline areas or in the map within field maps at all. @ZacharySutherby do you have any ideas? Visibility range is the same for both maps. 

[ZacharySutherby]

Hello @AmeWunderle, 

Unfortunately, I'm not so in touch with the ArcGIS Field Maps side of things I'm more on the Survey123 side of things. @ColinLawrence or @KevinBurke would be better to assist with the issue. 

[ColinLawrence · Accepted solution]

@Dong_Kun__VDOT_ @AmeWunderle 

Field Maps should honor any labels set in the Web Map and, if the changes are saved, these would take precedence over any labels at the Feature Service level (either before publishing or from the visualization tab for the Feature Service). There is a known issue (BUG-000147352) where this override is not working correctly for offline maps. Can either of you clarify if this is also an issue when viewing the map online (ie no offline area downloaded)? Were any labels set outside of the Web Map?

Thanks,

Colin

[Dong_Kun__VDOT_]

From my end, yes. The labels are not showing up when viewing the map online, and the labels are all within the Web Map.

I've also tested this on other feature services, and couldn't replicate this issue. This label issue is only happening to the BMP feature service. I'm going to let the owner republish this fs with the labels turned on and see if it will resolve the issue.

Thanks for the suggestions!

[AmeWunderle]

Hi Colin,

I checked and the map in Field Maps didn't show labels both on and off-line. I then followed your suggestion and set up labels at the feature service level (full visibility range just in case) and then re-saved the web map. They work now in Field Maps online and in offline areas. 

Thanks for the suggestion! (and thanks Zach too!)

[DebbieGoeldner]

I tried the 'solution' but the Visualization on the WFL layer has the labels option grayed out.  Are there any other methods? I really don't want to have to republish. Seems like it should be an easy step to turn labels on and off. They are on in the Web Map so why not the feature layer? Using app version 23.1.0 Build 984

[KFunahashi_SSMMA]

Update 2025 April 2

Having a very similar issue, and following the steps in the Visualization tab has at least helped to show the labels in Field Maps.  But I further configurations are very awkward.

For example, even though the labels are now shown for the layer in question on Field Maps, if I duplicate the layer and try to enable labels for only one of them, that won't work.  The labels show up both times in Field Maps.  What's even more strange is that if I configure the labels on the map a different way between the two duplicate layers (e.g., one layer's label is font color red and the duplicate is font color blue), those customized label configurations are actually honored on Field Maps.  It seems as though only the labels' on/off status is not honored in Field Maps.

So now I'm having to change the visibility zoom range of the labels on the map so that only one of the instances of the labels shows up, and that seems to be working for me so far.

I looked up BUG-000147352 in Esri support only to find it's been categorized as "non-reproducible"...  Some engineer clearly didn't do enough testing to see that the issue exists.

[mikibok]

This seems to be a problem from a recent app version: https://community.esri.com/t5/arcgis-field-maps-questions/field-maps-labels-not-showing-since-updati...

[Dong_Kun__VDOT_ · Accepted solution]

Hi mikibok,

I think that's probably true. I was finally able to resolve this by following these steps:

1. Go to the item detail page of the feature service.

2. Open the "Visualization" tab on top.

3. Turn the labels on and save.

Then they are finally showing up in the Field Maps!