Field Maps - Offline Areas Failed to Download

[Johnkellyneedsassistance]

Hi everyone,

My team and I have ran into a problem in our growing Field Maps system.  Everything worked well until very suddenly when we tried to download offline areas, every field workers' devices failed to download th offline area.  We aren't sure what changed, has anyone else had this problem?  Please let me know what solution you all might have. 

The only thing that we can thin of is that we changed the basemap on AGOL and that could have something to do with it

Thanks!

John

[HayleighFisher]

We have the same exact issue. We use the basemaps that Esri says are supported for offline use but then out of nowhere they stop working. We opened a ticket and basically were told those basemaps should work and the solution is to keep trying different basemaps until one works. Which is of course not helpful and provides a very unstable product for our field crew. I am going to reopen a ticket but am under the impression nothing with come from it again unfortunately. Will comment if they give a resolution this time. 

[JoabelBarbieri]

I found a big bug that was making offline maps fail to download and even failing to package in the Field Maps Designer. DO NOT USE VECTOR SYMBOLOGY !!!

Once I used Basic Symbols for all layers it worked again !

[RichardRydza]

ARCGIS is an expensive program and we have issues with printing downloading This is unacceptable and may move to another program. Do not understand why it cant run smoothly.

[KentonSumpterMDA]

I've also encountered the issue with offline areas failing to download. I exclusively perform offline area downloads on a mobile device through Field Maps. I try to leave the device on either wifi or cellular data, and I don't change that until the download finishes. I also keep the mobile screen on until the download finishes. A prayer doesn't hurt either... 😜