We recently launched a data collection and asset management project, and are seeing that assets seem to not draw on some user's maps where they are working, while still showing up on others. For example, multiple users in the field have contacted us saying that they no longer can see a road line feature, or other point/line features along said road that were visible the day before, while other users can still see them.
- Within the same layer, some features will draw, and others will not, so it is not the entire layer failing to load.
- Frequently, is will be all asset features along a single road, so seemingly consecutive features in the table.
- We have had mixed results replicating the issue in office, where a field user will call saying they cannot see a feature, and one of us in office can while another cannot, on our own devices.
- All users are on iPads, but different model, different geographic locations, different service providers, and it has happened on wifi and cellular service.
- Sometimes refreshing the map allows them to draw, but that does not always work, and sometimes the only way to get the layers to fully load is to re-install field maps, something that is not always feasible for our personnel in the field.
- It is not giving any "Layer Failed to Load" error messages or warnings, no orange warning symbols next to layers in they layer list.
- All are on the current version of Field Maps - 22.3.0
This is proving to be a serious issue, as the field users are ending up collecting new data where they do not see a loaded feature, instead of updating the existing feature (since they cannot see it to update it) and creating duplicate data.
Update: had a field team that has two iPads, one working offline, one online, and are seeing their features show up in the offline map, but not in the online map.
@jtmouw_NCDOT
