Attachments in Field Maps submitted but not retained

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03-26-2023 12:32 PM
DianneMichalak
Occasional Contributor

A user noticed an issue this week (20230322) with attachments submitted through Field Maps.  The submitter can see the attachment but no other users can see it.  However, if the attachment is loaded from ArcPro or the webmap in Portal, other users can see it.  Same issue if a photo is taken.  If the webmap is reloaded in Field Maps, the submitter no longer sees the attachment.  My best guess is the photo remains on the ipad.

The WFS has been updated over the past few weeks as we prep for the spring melt. Other operational teams have not noticed any issues with their attachments.  I chose one service to test - overwrote, deleted, rebuilt, published - same issue.  I created a new webmap.  Field Maps was removed and reloaded. Two different ipads were reset. Tested with different user roles (admin, creator/user, mobile worker/data editor). I can not find any references to bugs on the most recent versions of Field Maps. This older reference is the closest I can find... BUG-000116972

The issue presented in Field Maps 23.1.0 Build 984 and Field Maps 22.4.2 Build 954.

WFS was published from ArcPro 2.9.5 / ArcGIS Server 10.8.1 Build 14362

Testing on ipad OS Version 16.3.1 (reset on 20230324).

Any help is appreciated.

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21 Replies
RyanCefalu
Emerging Contributor

We are also having this issue. 

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Jade_Freeman
Frequent Contributor

We eventually identified an issue with the underlying Oracle tablespace configuration in our case.  Normally we see very gradual growth as items are mapped and photos added.  However, when we started to offline sync entire buildings of assets with 2 ~1.3MB photos each, we started seeing tablespace running out of space errors in the log file.  I think because the upload of attachments and adding to the geodb is asynchronous, when those jobs run into errors it is not caught by the primary sync job and returned to the client as a sync error.  Sort of a silent fail situation.  

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