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PSA about the new accessible widget labels

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NicoleJohnson
Frequent Contributor

As part of the October 2025 ArcGIS Online update, we got the ability to turn on this setting in Experience Builder to provide accessible labels for widgets:

NicoleJohnson_0-1764770322289.png

I've started a tech support case with Esri, but it seems that unless you also opt in to using the new theme settings, enabling the accessible labels results in the tablet and mobile device views of your experience not working, e.g.:

NicoleJohnson_1-1764770468076.png

^ The experience above still looks totally as expected in the builder. It's just in preview mode (or published) that you can see the error.

I wanted to mention this as I nearly enabled this option for a bunch of experiences (while I'm avoiding using the new theme options for reasons I won't get into here). This would have resulted in me having to either undo a lot of work or have to tell people to not look at the tablet or mobile device views for the time being.

 

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TonghuiMing
Esri Regular Contributor

Hi @NicoleJohnson 

Per our investigation, it has something to do with the combination of auto layout in small/medium screen + page header, if you enable the "Skip to" feature. Not necessarily related to the new theme, though. The fix will be in the next upcoming release.

 

The current workaround for you is - 

You can change the layout to Custom to avoid this bug. If you want to customize the header, you can change it in the desktop layout, use Auto, and then Custom to sync to work around it.

TonghuiMing_0-1764830186720.jpeg

 

Let me know if that works for you, and sorry for the inconvenience. Thank you for bringing this up.

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TonghuiMing
Esri Regular Contributor

Hi @NicoleJohnson 

Per our investigation, it has something to do with the combination of auto layout in small/medium screen + page header, if you enable the "Skip to" feature. Not necessarily related to the new theme, though. The fix will be in the next upcoming release.

 

The current workaround for you is - 

You can change the layout to Custom to avoid this bug. If you want to customize the header, you can change it in the desktop layout, use Auto, and then Custom to sync to work around it.

TonghuiMing_0-1764830186720.jpeg

 

Let me know if that works for you, and sorry for the inconvenience. Thank you for bringing this up.

NicoleJohnson
Frequent Contributor

@TonghuiMing, yes, this works for me! In my case it ended up being tablet/mobile footers set to auto. I also just tried with a brand new template (that only has access to the new themes), leaving the tablet/mobile views set to auto, and I also get the error, so yeah, nothing to do with the new themes! The only difference is that I haven't used the "skip to" feature anywhere.

Thank you!