Can't select one feature layer

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08-25-2021 12:16 PM
KatieDarcy
New Contributor

Hello,

I am having an issue with not being able to select features from one particular feature layer on my web map by clicking on the map. I can select a feature by clicking on it in a list in the app, but not on the map itself (see below)

KatieDarcy_0-1629918959151.png

 

Any thoughts would be appreciated.

 

Thanks!

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TonghuiMing
Esri Contributor

@KatieDarcy @MeghJones - I forget to mention another case, if the popup for the target layer is disabled in the map viewer, the feature cannot be selected on the map either. This is the same behavior as the Map Viewer, which might also be the reason why this happens:

SelectandMapPopup.png

 

If that still cannot resolve your problem. I think the best way is to wait for Tech Support to get back to you for specific trouble-shooting. Thanks.

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JonathanMcDougall
Occasional Contributor III

@KatieDarcy 

Hi, so you have to think of the normal way a map works - you click on a feature or close to it and it'll return that data. A list gives you the ability to select one, show one. The map is trying to give you all.

What you have to consider is what "clickable" gives you info - if you want multi layer, you'll need to think of a solution that gives those different views eg; splitting up windows and associating the layers. 

Hope you get me?

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TonghuiMing
Esri Contributor

Hello @KatieDarcy,

There might be various reasons why this happens.

Sometimes when we select features on the map, especially using Select by point or Select by line, similar cases happen. Since a point or a line does not have any width, if you zoom to a certain extent, you might find the point is way off where you clicked. That's where buffer distance comes in handy. In some cases, we introduce a certain buffer so that the users could avoid the above issues.

Another possible reason could be, there might be some layer or widget container (which is transparent) overlapping the map area, causing it not accessible.

 

It might be more clear if you could share the app for trouble-shooting.

 

Hope it helps,

Tonghui

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MeghJones
New Contributor II

I am having the same issue! Tried reaching out to Technical Support and have not heard back yet. Just trying to simply click on the point to highlight/select it is not possible for one specific layer in a web map. I even have other maps with different layers configured exactly the same way in my EB site that are clickable in their maps. 

@TonghuiMing There is nothing overtop of the map widget when in editing mode and I am not using any specific type of selection. Cannot click it within any specific extents and cannot get it even clicking around the point. Could this be a bug in EB potentially? 

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TonghuiMing
Esri Contributor

@KatieDarcy @MeghJones - I forget to mention another case, if the popup for the target layer is disabled in the map viewer, the feature cannot be selected on the map either. This is the same behavior as the Map Viewer, which might also be the reason why this happens:

SelectandMapPopup.png

 

If that still cannot resolve your problem. I think the best way is to wait for Tech Support to get back to you for specific trouble-shooting. Thanks.

View solution in original post

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