Upgrade failed. Unrecognized App ID officeAppsAB. Poprtal upgrede from 10.6.1 to 10.7.1

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06-04-2020 05:54 AM
VaL
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New Contributor II

I am trying to upgrade porttal from 1061 to 1071. After install i select the license json and click continue. After 10 mins I get this error.

Error

There was an error when attempting to upgrade the existing portal.

Upgrade failed. Unrecognized App ID officeAppsAB.

 

For more information, please view the log messages located in the content directory specified during setup (C:\arcgisportal\logs).

 

Nothing more in the logs that this.

If I try again I get this error:

Error
There was an error when attempting to upgrade the existing portal.

Upgrade failed. An I/O error occurred while sending to the backend.

For more information, please view the log messages located in the content directory specified during setup (C:\arcgisportal\logs).

Same, nothing more in the logs.

This app (officeAppsAB) listed in the license file (json).

After machine restart I got the same error.

It seems licensing fails, because I don’t see the 10.7 folder with keycodes file I c:\ drive. 

I have done 10s of upgrades first time seeing this. 

The only difference is I have  substituted 

data.sql and livingatlas.sql files into the \ArcGIS\Portal\framework\template\sql  

with ones from ESRI to mitigate items usage count reset to 0 bug.

Any ideas?

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