unable to connect to...

2697
15
09-30-2016 09:35 PM
DaveTenney
Regular Contributor

All,

  not really how i wanted to start my weekend, see below...

so all my arcsocs are still running in the task manager, but i cannot connect to that server in arcmap nor can i access the manager website. this happened out of nowhere, i have no explanation for this...which seems to be the growing theme for most our issues with ESRI.

can anyone help or any input on the matter?

thanks

Dave

Server and WebAdaptor for 10.2.2

0 Kudos
15 Replies
JayantaPoddar
MVP Esteemed Contributor

Check if the "ArcGIS Server" service is running in the machine hosting the ArcGIS Server. Start it in case it's not running. Check the antivirus if the above service starts and stops immediately.

In case the above service is running,

If you have installed web-adaptor, do not use any port # with it.

When administrative access through web-adaptor is disabled,

- To create a server connection in ArcGIS for Desktop, use the URL format http://gisserver.domain.com:6080/arcgis

- To access Manager, use the URL format http://gisserver.domain.com:6080/arcgis/manager

But when administrative access through web-adaptor is enabled,

- To create a server connection in ArcGIS for Desktop, use the URL format http://webadaptor.domain.com/<WebAdaptorName>

- To access Manager, use the URL format http://webadaptor.domain.com/<WebAdaptorName>/manager



Think Location
JonathanQuinn
Esri Frequent Contributor

If you opened ArcGIS Server Manager on the machine where ArcGIS Server is installed, are you able to reach it successfully?  Can you also reach the Admin API on the machine as well?

0 Kudos
DaveTenney
Regular Contributor

So the server instance has been setup and running for almost 2years with only the usual issues...

1) we installed the ESRI 2016 security patch

   a) found that the patch was doing more harm than good

   b) removed the patch

2) Cannot access the saved gis server connection in desktop

3) Cannot create new connection to gis server

3) Cannot access the Manager site for the instance of serve

3) We CAN however access the admin site for the instance of server

   not sure if this was caused due to the removal of the patch or something else.

Dave

0 Kudos
JonathanQuinn
Esri Frequent Contributor

Can you take a look at the network traffic using Fiddler or the Dev tools in your browser when connecting to Manager?  I would think you'll be seeing an access denied or similar error.

0 Kudos
andrewj_ca
Occasional Contributor II

Has your service account been locked out? I've seen that before.

0 Kudos
DaveTenney
Regular Contributor

0 Kudos
DaveTenney
Regular Contributor

from fiddler...

0 Kudos
JonathanQuinn
Esri Frequent Contributor

Without seeing the JSON response of all the 200 requests, it's hard to know where it fails but the one that definitely jumps out is the 404 on the /arcgis/rest/info request.  The the host for that request using port 6080?  Is this a federated Server?  Take a look at the JSON responses for the 200 responses and see what they say.  We may want to focus on the 404 on line 46.  Are there any errors in the logs?

0 Kudos
DaveTenney
Regular Contributor

this seems to be the repeating theme....

"status": "error",        "messages": [ "Unauthorized access.Token not found.                     You can generate a token using the 'generateToken' operation."],        "code": 499

0 Kudos