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Unable to configure the ArcGIS Server site with the web adaptor (IIS) (11.3)

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07-23-2024 12:37 AM
PieterHoltzhausen1
New Contributor II

I have upgraded from ArcGIS Server 10.9.1 to 11.3 on our QA server.
After the upgrade I installed the IIS web adaptor for 11.3, with it's dependencies.
When I want to configure the web adaptor I get the following error message:

Unable to configure the ArcGIS Server site with the web adaptor. Please make sure that the machine hosting the site is running and that the account specified has administrative privileges.

PieterHoltzhausen1_0-1721720075799.png

PieterHoltzhausen1_1-1721720080838.png

I tried the following thus far with no success:
Gave full access to ArcGIS account on folders C:\arcgisserver and C:\Program Files\ArcGIS\Server
Reset my password for siteadmin admin account
Added the ip and DNS alias to the etc/hosts file (this worked for 10.9.1 but not for 11.x)
I can access the manager via https://sita-qa-law01.drdlr.gov.za:6443/arcgis/manager

Anything else I could try ?

 

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3 Replies
valenj88
New Contributor III

In a web browser, go to: https://sita-qa-law01.drdlr.gov.za:6443/arcgis/admin/upgrade
Upgrade the server
Then try and bind the web adapter.

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PieterHoltzhausen1
New Contributor II

I was able to get it to work, but with the following configuration:
ArcGIS Server 11.3
ArcGIS Web Adaptor (IIS) 10.9.1

order of steps are important:
do not uninstall ArcGIS web adaptor 10.9.1
upgrade ArcGIS server 11.3
complete upgrade via https://sita-qa-law01.drdlr.gov.za:6443/arcgis/admin/upgrade

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vipulsoni
Occasional Contributor

The ArcGIS 11.3 will work with the latest web adaptor, try once entering the same old password in the WebAdaptor 11.3 to add the GIS Server (its sounds crazy but somehow the old user password combination is saved somewhere which the new web adaptor needs). 

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