Public Rest Service and DNS

[becyr]

Hi All, 

Help me out I am lost on DNS, Webadaptor and so on. 

We upgraded our gis server so now IT is helping us point the public url to the internal one. 

Our web adaptor is https://example/server/

I requested the below

1. Point https://example/server/rest/services to https://gis.example/arcgis/rest/services
2. Point https://example/portal/home/ to https://gis.example/portal/home/

They are thinking we should use 

1. Point https://example/arcgis/rest/services to https://gis.example/arcgis/rest/services

Does that mean we would need to update our web adaptor?

[JoshuaBixby]

Is gis.example your ArcGIS Server or Web Adaptor?  It isn't completely clear to me the hostname of the machines involved.

[becyr]

gis.example is how we access the rest service on an external network.

[Scott_Tansley]

You need to access it internally using exactly the same URL.

[becyr]

Background our ArcGIS Pro and Server is federated. We are on 10.9.1. 

IT is having issues with finding the DNS internal and external entry points. Which I don't even know what it means.

[becyr]

 @Scott_Tansley  If you have any comments, it would be extremely helpful.

[Scott_Tansley]

The dns has no bearing on the web adaptor naming it’s just the example.com bit.  So some example from my dev setup…

portal is installed on https://portalvm.int.local:7443/arcgis

server is installed on https://servervm.int.local:6443/arcgis

web server is web3.  Two web adaptors, portal points to the first machine.  Server points to the second.  Both use the fully qualified host names.

hub.geoworx.co.nz is my dns entry.  Internally I have an A Record pointed to 192.168.1.2.

Externally I have an internet record for hub.geoworx.co.nz that pointed through to 

161.29.197.171

my router then has NAT instructions that points request on 443 to to 192.168.1.2.

All DNS entries only relate to the hub.geoworx.co.nz element.

Another consideration is that (I assume) your server is pre-existing and a hosting server.  This n which case you cannot change the context of the web adaptors.  It must be the same after upgrade as before.  

BTW - apologies for delay. I’m currently travelling around Europe and had missed this. 

[becyr]

Thank you Scott, 

The server is a fresh install and is federated with portal. The old server utilized the https://gis.example/arcgis/rest/services, currently IT is trying to figure out how to replace it with new server. Do you have any documents that I can share 

Appreciate your help!!  @Scott_Tansley 

[Scott_Tansley]

Can I check if you’ve upgraded or started again.  Your first post states ‘upgrade’ which is software over the top or in-situ.  Having a fresh install in your last response suggests that you’re starting again?

slight difference in terminology but a massive shift in approach.

[becyr]

Yes scott. Apologies for the wording. We have a new environment. The old server is still working. The new server is up and running. We are trying to redirect the traffic to the new server.  @Scott_Tansley