Post-install hang on 10.2.1 when accessing Administrator: endless &quot;Please Wait&quot;

RaymondFlaming · ‎01-24-2014

I have installed Server 10.2.1 on a Win 2012 server. Everything runs fine during installation. When accessing http://localhost:6080/arcgis/manager/, I am immediately greeted with an endless "Please Wait" dialogue. I do not get a dialogue for login name. Going to http://localhost:6080/arcgis/ shows a normal looking server window (albeit with no content).

This behavior is the same using fully qualified domains or ip addresses, using Chrome or IE, with firewall on or off, from an outside box or inside the server. It is also the same if I log in to the box as the arcgis user. These are all the solutions I've found in other discussions.

Does anyone have any suggestions?

RaymondFlaming · ‎01-30-2014

Update: I tried the install on a workstation running Windows 7, and it works ok there. This helps me figure out a few things. First, the hang is before the administrator does anything, including creating the c:\arcgisserver directories. Second, the domain user is ok and has sufficient priveleges. Third, it's not a browser problem because I can access the manager page both from the local workstation and the server, using all of the browsers I attempted to use earlier.

Interesting, but not helpful. Still no server.

Any other suggestions?

WilliamCraft · ‎01-30-2014

Try putting the ags domain account into the servers administrators group.

RaymondFlaming · ‎01-30-2014

Try putting the ags domain account into the servers administrators group.

I tried that, no luck.

WilliamCraft · ‎01-30-2014

There are a number of bugs that Esri reports which address similar behavior, but since you are at 10.2.1 I'm thinking this is a different issue entirely. What does Fiddler show when you request that URL?

RaymondFlaming · ‎01-31-2014

There are a number of bugs that Esri reports which address similar behavior, but since you are at 10.2.1 I'm thinking this is a different issue entirely. What does Fiddler show when you request that URL?

Good idea... here's the output:

GET http://localhost:6080/arcgis/manager/
200 OK (text/html)

GET http://localhost:6080/arcgis/admin/info?f=json&dojo.preventCache=1391190980117
200 OK (text/plain)

GET http://localhost:6080/arcgis/admin/?f=json&dojo.preventCache=1391190980290
200 OK (text/plain)

GET http://localhost:6080/arcgis/admin/security/config?f=json&dojo.preventCache=1391190980317
200 OK (text/plain)

GET http://localhost:6080/arcgis/admin/?f=json&dojo.preventCache=1391190980533
200 OK (text/plain)

GET http://localhost:6080/arcgis/admin/publicKey?f=json&dojo.preventCache=1391190980534
200 OK (text/plain)

GET http://localhost:6080/arcgis/help/en-us/cxhelp.xml
404 Not Found ()

GET http://localhost:6080/arcgis/admin/info?f=json&dojo.preventCache=1391190983627
200 OK (text/plain)

RaymondFlaming · ‎01-31-2014

BigWaterJay;362734 wrote:
Good idea... here's the output:

MichaelVolz · ‎01-31-2014

Have you tried opening an incident with ESRI technical support?

RaymondFlaming · ‎01-31-2014

Have you tried opening an incident with ESRI technical support?

Yes. Nothing from them yet.

A few interesting things out of Fiddler:
This query:
GET http://localhost:6080/arcgis/admin/info?f=json&dojo.preventCache=1391200434245
200 OK (text/plain)

Yields this error:
{"status":"error","messages":["Could not find resource or operation 'info' on the system."],"code":404}

More:
GET http://localhost:6080/arcgis/admin/?f=json&dojo.preventCache=1391200434398
200 OK (text/plain)
{"status":"error","messages":["Server machine 'FOOSERVER' does not participate in any Site. Create a new Site or join an existing Site."],"code":404,"acceptLanguage":"en-US"}

(As I would expect)

GET http://localhost:6080/arcgis/admin/security/config?f=json&dojo.preventCache=1391200434422
200 OK (text/plain)
{"status":"error","messages":["Could not find resource or operation 'security' on the system."],"code":404}

(This one is getting interesting... it then repeats the "does not participate in any Site" bit)

After sending a key, it just fails to load a help file, then repeats some of the previous errors.

WilliamCraft · ‎01-31-2014

Please go to the following directory on your ArcGIS for Server machine...

...\arcgisserver\config-store\security\

and provide the contents of the security-config.json and toke-config.json files. I'm curious to see the security values that exist in those files at this point in time.

Secondly, go to ...arcgisserver\config-store\web-adaptors\ and review your <servername>.json file in a text editor to see if the info inside it looks correct for your machine.

Third, I imagine that you have tried disabling any antivirus software on your machine already. I know you said you turned off the firewall (I think this might be the Windows firewall), but just to cover your bases I would recommend making sure that any third-party anti-virus software is turned off in case it contains firewall components as well.

Lastly, it sounds like you have the permissions covered as far as the AGS config store and directories go. But I think we discussed a domain account earlier in this thread; now I'm wondering, are you using that same domain account as the run-as account for the ArcGIS for Server Windows Service?

RaymondFlaming · ‎01-31-2014

crafty762, I think you may be on to something...
I got some inspiration from tech support, and finally figured out a work around.
Basically, by going to http://localhost:6080/arcgis/admin (which worked fine), I could access web based dialogs for creating a new site. These failed, but in the process they created the user and password security files you mention.
After that, the arcgis/manage site worked, and I was able to configure from there.

Tech support suggested using the api to create a site, but I wasn't able to get that to work either.

Anyway, it is up and running now.

Thanks all.

Post-install hang on 10.2.1 when accessing Administrator: endless &amp;quot;Please Wait&amp;quot;

Post-install hang on 10.2.1 when accessing Administrator: endless "Please Wait"